Inviting your Team
QueueDesk relies on clear role definitions to ensure security, simplify workflows, and maintain multi-tenancy bounds.
1. Five User Roles
QueueDesk supports five distinct roles. Each role determines what routes and data a member can access:
| Role | Access Level | Description |
|---|---|---|
| Owner | Full Control + Billing | The creator of the workspace. Only the Owner can manage billing, checkouts, and delete the workspace. |
| Admin | Agent dashboard + Settings | Full settings control (canned replies, groups, branding, integrations) but cannot access billing or delete the workspace. |
| Agent | Agent queue + Ticket edit | Access to /home to triage and reply to tickets. Cannot change workspace settings or manage people. |
| Employee | Portal only | Access to /portal to raise and track their own tickets. Cannot access the agent dashboard /home. |
| External | Read-only contact | Created automatically for external email senders. Has zero application capabilities and cannot log in. |
How much of the queue an agent sees depends on Agent Ticket Visibility: workspaces created from 9 September 2026 restrict agents to their own groups, and older ones show every agent every ticket until you turn it on. Owners and admins always see everything either way.
2. Inviting Members
- •Navigate to Settings → Team (
/admin/settings/team).
- •Select the Invite tab to send an invite link to a single email address.
- •Select the Bulk Invite tab to copy-paste multiple emails or upload a CSV containing name, email, and role.
- •Once the invitation is sent, the invitee receives an email. Accepting the invite registers their account and adds them directly to your organization.
Single-Sign On (SSO) and Directory Sync (SCIM) invitations are covered in the Connecting Integrations & Custom MCP Servers section.